Shipping and Returns
Any orders placed for magazines that are not legal in your state will immediately be refunded and restocked and may be subject to a 5% restocking fee. It is the responsibility of the buyer to research and obey all applicable local, state, and federal laws in regard to the possession, use, and sale of any magazine purchased from HD Defense.
California: No magazines over 10 rounds will be shipped to customers with billing and or shipping addresses in CA except to law enforcement or customers with high capacity magazine permit. Due to passage of Law CA AB48 we are no longer selling any magazine repair kits as of 12/07/2013.
Chicago and other counties within IL: No magazines over 10 rounds will be shipped to customers with shipping addresses in CHI.
Colorado: No magazines over 15 rounds will be shipped to customers with shipping addresses in CO.
Connecticut: No magazines over 10 rounds will be shipped to customers with shipping addresses in CT. As of 10/1/13 in order to comply with CT Senate Bill No. 1160 magazines holding 10 rounds or less can only be purchased if buyer provides a copy of driver’s license and ONE of the following: state handgun carry permit, long gun certificate, or ammunition certificate.
District of Columbia: No magazines over 10 rounds capacity will be shipped to customers with shipping addresses in DC.
Hawaii: No handgun magazines over 10 rounds will be shipped to customers shipping addresses in HI. Rifle magazines are ok.
Maryland: No magazines over 10 rounds will be shipped to customers with shipping addresses in MD.
Massachusetts: No magazines over 10 rounds will be shipped to customers with shipping addresses in MA.
New Jersey: No magazines over 15 rounds will be shipped to customers with shipping addresses in NJ.
New York: No magazines over 10 rounds will be shipped to customers with shipping addresses in NY.
Shipping Outside the Continental United States
Unfortunately, HD Defense does not ship outside of the contiguous United States. If you live in Alaska or Hawaii, please contact us via Phone or Email to arrange shipping. Please note, there is likely an additional charge.
Most of the items offered on our website ship within 48 hours of the order being placed. However some items may have an extended lead time. This will be indicated in the item description. Some of our products are made to order. This will result in usually no more than a 7 day backlog unless otherwise noted. We strongly suggest you contact us before placing your order to verify ship times if you order is time sensitive or critical. You will still need to allow for time in transit, which can vary depending on the item weight and your location.
For firearms, delivery time is meant to refer to delivery to your local FFL. You will need to arrange with your local FFL for a specific time for you to fill out the paperwork and complete the background check, where necessary. There may be state-specific waiting periods, as well, between the time you complete the background check and the time you can take delivery of your firearm.
Shipment Communication and Tracking
Once your order has shipped, you will receive a shipping confirmation e-mail which will outline the shipping details for each item in your order. This will include the ship date, tracking number, and a link to the carrier’s website. You can track your shipment using the information from your shipping confirmation e-mail.
Damage During Shipment
Our biggest concern is that you are satisfied with your purchase. Please inspect your items upon delivery. In the rare occurrence that your order has been damaged during shipment please note specific damages on the delivery slip with the carrier. Then contact a representative to discuss your options.
We cannot accept returns for custom-made items.
All sales of firearms are final, unless the item cannot be transferred to the customer at the receiving FFL, and the original packaging has not been opened. There will be a 20% restocking fee for any firearms returned because of a failed background check or problem at the receiving FFL. HD Defense will not be responsible for any return shipping for any reason.
If you wish to return an item after it has shipped to you (for any reason other than a mistake we have made), there will be a 15% restocking fee, and you will be responsible for the shipping costs. Returns will only be accepted within 30 days of your order.
All ammunition sales are final. No exceptions.
For all warranty concerns please contact the original item manufacturer. If the item in question is an HD Defense branded item, please review our warranty policy, available at http://hddefenseusa.com/warranty/